Frequently Asked Question

What are the settings for my email in Outlook?
Last Updated 21 days ago

Please find the email settings below to start using your account on your computer and mobile devices.

If at you are asked for a ‘Username, Description or Email Address’ during setup, this will be your full email address e.g. fred@smith.co.uk

Your password and the details for both Incoming and Outgoing Mail Servers can be found below. Please note, both Incoming and Outgoing Mail Servers must be filled out, otherwise the device being used will only be able to receive emails and not send them or vice versa.

The settings below will also need to be duplicated into the ‘Advanced Settings’ tab on your device. Some devices will automatically try to do this for you and in the process, incorrectly copy over the password or mail servers. Therefore, it is best to try and input the settings manually where possible.

Username: {full email address}

Password: (Please note: Passwords are case sensitive)

Incoming Mail Server - Host Name: mail.{your-domain-name} e.g. mail.example.co.uk

Outgoing mail server - Host Name: mail.{your-domain-name} e.g. mail.example.co.uk

If at any stage your device shows a safety certificate message, please select ‘Always Trust / Allow’ or similar to approve the server. The pop-up message does not always appear, it will depend on the device you use.

Set ‘Encryption Method’ to ‘Auto’ if available, or ‘START/TLS’, 'None' if no other options.

Choosing POP or IMAP:

One decision to make is if you would prefer to have your emails run as POP or IMAP on your device. Both options work and all devices have the option for either, the choice comes down to individual preference. The below should help you determine what will work best for you and your business.

IMAP: Emails will mirror on the server and across all devices. For example, if you delete an email on one device, it will delete on all other devices. This means the server can eventually get full if you do not manage your emails and delete unwanted ones regularly.

POP: All Emails received are stored on the device itself, not the server. This means the server will always have space to allow unlimited emails to come through. However, emails will not sync across all devices. Therefore, if you delete an email on one device, it will not disappear from the other and you will need to delete it on any others too.

Most computers and mobile devices will automatically detect port numbers for your email account during setup. However, should you need to manually enter them upon request, they can be found below:

IMAP – 143
POP3 – 110
SMTP – 587



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