Frequently Asked Question

How do I set up my iPhone/iPad for emails?
Last Updated 21 days ago

POP3/IMAP email on an iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it

Address: {full email address}
Password: (Please note: Passwords are case sensitive)
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server

Host Name: mail.{your-domain-name} e.g. mail.example.co.uk
User Name: {full email address}
Password: (should already be filled in)

Outgoing Mail Server

SMTP: mail.{your-domain-name} e.g. mail.example.co.uk
User Name: {full email address}
Password: (Please note: Passwords are case sensitive)

Press Save

You will then get a message "Cannot Connect using SSL - Do you want to try setting up the account without SSL? - Press YES

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server.

You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587

Once the above settings have been input correctly your emails will start to sync and activate on the device. Lastly, please reset each of your devices to ensure the new settings are saved before use.

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